Terms and Conditions
At Stella+Jack, we meet our customers' highest expectations by individually hand-picking gently worn clothing, and making sure that they are in excellent condition, free of any flaws, rips, stains or excessive wear, unless otherwise stated in the item description.
We realize that every sale is unique and will gladly take back items with receipt for store credit. Returns must be post-marked within 5 days of purchase, and shipping costs cannot be refunded. New items (sold as "new" with original tag attached) can be returned for cash. Personalized items, such as jewelry, cannot be returned.
The shipping fee for all orders within the United States and its territories is $7, regardless of number of items purchased. Larger/heavier items, such as toys and gear, may be charged an additional handling fee. Orders are shipped within 1-2 business day of receipt of payment, via USPS. The average delivery time is 3 to 5 business days, within the 48 states. We reserve the right to ship via other carriers, such as UPS ground, for larger packages, and shipping policy is subject to change.
You can shop at Stella+Jack with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Feel free to contact us at anytime with any questions! We’re here and happy to be of assistance. We’ll do our best to get back to you as soon as humanly possible.
Stella + Jack, LLC
2212 Queen Anne Ave N, #272
Seattle, WA 98109
(Mailing address only)